hi977's Privacy Policy

hi977 ("we", "us", or "platform") is committed to providing a safe, reliable, and transparent online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use hi977's website, applications, or related services, how we use that information, with whom we may share it, and what steps we take to protect your information.

By using hi977's services or creating an account, you are considered to have accepted the terms of this privacy policy. Please read this policy carefully before using our services. If you have any questions, contact us at [email protected].

This policy applies only to hi977's own platform. Third-party websites or services are governed by their own privacy policies.

2.1 Registration and Identity Information

When you open an account with hi977, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Bangladeshi National Identity Card (NID) number or passport number (for KYC verification)
• Permanent address
• Username and password (stored in encrypted form)

2.2 Financial Information

To process transactions and manage deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking numbers
• Bank account number and branch details (for bank transfers)
• Deposit and withdrawal history and transaction details
• Visa or Mastercard details (where applicable — processed securely under PCI-DSS)

2.3 Usage and Technical Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Date, time, and duration of access sessions
• Pages visited and gaming activity
• Data collected through cookies and similar tracking technologies
• Location data (approximate location based on IP)

2.4 Communication Information

When you contact us through customer service or live chat, information from those conversations may be stored. This is used to improve service quality and to resolve disputes.

3.1 Service Operation and Improvement

hi977 uses collected information for the following purposes:

• Account creation, verification, and management
• Processing financial transactions — deposits and withdrawals
• Managing bonuses, promotions, and VIP programs
• Providing customer service and technical support
• Improving platform performance and user experience
• Providing personalized gaming recommendations and promotional offers

3.2 Security and Compliance

We use your information to:

• Prevent fraud, money laundering, and other illegal activities
• Complete KYC (Know Your Customer) verification
• Ensure age verification (in accordance with the 21+ rule)
• Maintain compliance with responsible gaming policies
• Monitor account security and detect suspicious activity

3.3 Communication and Marketing

Subject to your consent, hi977 may contact you for the following reasons:

• Important account notifications and security alerts
• Information about new promotional offers and bonuses
• Platform updates and notifications about new game additions
• Transaction confirmation messages

You may opt out of marketing messages at any time — email us at [email protected] or let us know via live chat.

hi977 does not sell your personal information or transfer it to third-party advertisers. However, in limited circumstances we may share information with specific parties:

4.1 Service Providers

With trusted service providers who assist in operating our business, such as:

• Payment processors (bKash, Nagad, Rocket, Upay, bank partners)
• Technical service and software providers
• Game software providers — only information necessary for game operation
• Data protection and cybersecurity service providers

These organizations may only process information in accordance with hi977's instructions and for specified purposes.

4.2 Legal Obligations

In response to a valid order or request from a law enforcement agency or regulatory authority, we may be required to provide necessary information. In such cases, we will only supply information that is legally required.

4.3 Business Transfers

In the event of a company merger, acquisition, or restructuring, user information may be transferred. However, any new entity will be required to comply with the terms of this privacy policy.

5.1 Technical Security

hi977 uses industry-standard technology to protect your personal information:

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored
• Firewall Protection: Advanced firewall systems prevent unauthorized access
• Secure Data Centers: With restricted access and continuous monitoring
• Regular Security Audits: Periodic security assessments conducted by third-party experts

5.2 Organizational Security

Alongside technical protections, we also follow organizational policies:

• Only authorized personnel may access user information
• All staff are trained in privacy and data protection
• Data access logs are maintained and reviewed regularly
• In the event of any data breach, we will notify you promptly

5.3 User Responsibilities

You also have certain responsibilities in protecting your account:

• Use a strong and unique password
• Do not share your login details with anyone
• Avoid logging in over public Wi-Fi
• Notify us immediately if you notice any suspicious activity
• Change your password regularly

6.1 What Cookies Are and How We Use Them

Cookies are small text files stored in your browser. hi977 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security
• Functional Cookies: Remembering your preferences and settings
• Analytics Cookies: Monitoring and improving platform usage
• Performance Cookies: Monitoring website speed and performance

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may limit some platform functionality and may cause issues with logging in properly.

hi977 retains user information only for as long as necessary. Generally:

• Active Accounts: Information is retained for the entire period the account remains active
• Closed Accounts: After an account is closed, certain information may be retained for an additional period in accordance with legal and regulatory requirements
• Financial Transaction Data: Retained for an extended period for accounting and legal reasons
• Security Logs: Retained for a limited period for cybersecurity purposes

Once the designated retention period ends, information is securely deleted or anonymized.

8.1 Right to Access Information

You have the following rights:

• Right of Access: You may request to see the information we hold about you
• Right of Correction: You may request correction of inaccurate or incomplete information
• Right of Deletion: In certain circumstances you may request that your information be deleted
• Right to Restrict Processing: You may request that the use of your information be limited
• Right to Object: You may request to be removed from marketing communications
• Right to Data Portability: Where applicable, you may request your information in a portable format

8.2 How to Exercise Your Rights

To exercise any of the rights listed above, email us at [email protected] or contact us via 24/7 live chat. After verifying your identity, we will take action as quickly as possible.

Please note that in some cases we may be unable to delete or provide information due to legal obligations — in such cases we will inform you of the reason.

hi977's services are strictly for individuals aged 21 (twenty-one) or older. We do not knowingly collect any personal information from minors. Age verification is mandatory at the time of account registration.

If you believe that a minor has opened an account on our platform, please contact us immediately at [email protected]. We will promptly investigate and take the necessary action, including deleting the relevant information.

hi977 may update this privacy policy from time to time. In the event of any significant changes, we will notify you via your registered email address or through a notice on the platform.

You can see when the policy was last changed by checking the "Last Updated" date at the top of the policy. Continuing to use the platform after any changes means you are accepting the updated policy.

If you have any questions about changes to the policy, write to us at [email protected].

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7

We take all privacy-related requests seriously and try to respond as quickly as possible.